At PROTECTOCASE, we strive to provide high-quality products and exceptional customer service. Please read our return and refund policy carefully to understand your rights and responsibilities when making a purchase from us:

1. Return and Refund Eligibility:

• If the item received by the customer is incorrect, damaged, or missing due to an error on our part, such as receiving a product that does not match the order placed or if the item is damaged or lost during shipping.
  
• Customers are eligible to request a return, refund, or exchange within 30 days after the package has been marked as delivered by the shipping carrier, regardless of whether the item has just been received or has already been used, as long as it meets the conditions stated above.
• Items must remain in their original packaging and be accompanied by proof of purchase.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund or exchange.
• Returns due to dissatisfaction with the product will be evaluated on a case-by-case basis. We reserve the right to refuse returns for reasons such as change of mind, dislike of the product, or ordering the wrong item.
• Returns, refunds, or exchanges are not accepted if the error or issue arises from the customer's side.

2. Non-Acceptance of Returns and Refunds:

• Returns, refunds, or exchanges cannot be accepted based on customer dissatisfaction with the received item. We provide detailed descriptions and information about our products on our website, and purchasing from us implies that you have read and understood our terms and conditions.

3. Process for Returns and Refunds:

• Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.
• If approved, the refund will be issued back to your original payment method within 7 business days.
• Refunds include:

  • Product price

  • Applicable taxes

• Refunds do not include:
  • Original shipping costs (unless the error is on our part)

4. How to Request a Return or Refund

To begin the return process, please contact us at:

📧 Email : helpservice@protectocase.com
📞 Phone : +1 251-999-7935

Please include the following information:

• Full name

• Order number

• Photos of the product (if damaged or incorrect)

• Reason for the return

We will provide the return instructions, including the return warehouse address.

5. Customer Responsibility:

• It is the customer's responsibility to ensure that all information provided during the ordering process, including shipping address and product specifications, is accurate and complete.
• Customers are also responsible for carefully reading and understanding our product descriptions, terms of service, and return policy before making a purchase.
• Shipping Costs: Shipping costs for returning items will be the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. And customers return the products by mail

Thank you for shopping at PROTECTOCASE. We are committed to providing high-quality products and a smooth shopping experience.